In The News

The Homeowner’s Helper Offering New Free Home Improvement Fraud Prevention Service

FORT WAYNE— The Homeowner’s Helper, a free home improvement referral service based in Fort Wayne, is offering a public service to help prevent homeowners from getting scammed by unscrupulous home repair providers—not only in the aftermath of recent storms, but anytime.

Homeowners needing repair work can call The Homeowner’s Helper Home Improvement Fraud Prevention Service at (260) 676-2032 to ask questions about how to find and check out the right contractor for storm repair and any other home improvement jobs.

The Homeowner’s Helper owner and President Tony Messuri said that the free Fraud Prevention Service can help prevent homeowners from being taken advantage of by unethical contractors that come out in droves when homeowners are in urgent need of home repairs—which commonly occurs after severe weather. Summer is also a prime time for home improvement scams, according to the Better Business Bureau.

“We offer some easy-to-follow guidelines on how to find and verify quality, scrupulous, reputable contractors for any home improvement and storm repair project, large or small,” Messuri said.

About The Homeowner’s Helper

The Homeowner’s Helper is a free referral service to assist homeowners in finding credible and competent contractors to complete various home improvement and maintenance projects in Allen County and surrounding counties. Since being founded in April 2011, The Homeowner’s Helper has connected more than 225 homeowners with qualified, reputable contractors for a wide range of home improvement projects. The Homeowner’s Helper network includes painters, roofers, remodelers, handymen, landscape designers, lawn care services, plumbers, concrete workers, deck and fence builders, tree trimmers, electrical experts and more.

The Homeowner’s Helper is a member of the Northeast Indiana Better Business Bureau. For more information, visit www.thehomeownershelper.com or call (260) 676-2032.

Read the recent issue of Fort Wayne Business Weekly for a business profile on The Homeowner’s Helper  and owner Tony Messuri!

Don’t get scammed by “storm chasers:” read our latest press release about selecting contractors wisely for storm repair work.

Northeast Indiana’s Premier Home Improvement Service, The Homeowner’s Helper, Warns Against Home Improvement Scams: Provides Tips on How to Avoid Falling Victim This Summer

FORT WAYNE–Summer is the prime season for tackling home improvement and maintenance projects, and it’s also when scammers to take advantage of unwary homeowners, particularly the elderly who can’t do work themselves, warns Tony Messuri, president and owner of The Homeowner’s Helper, a free home improvement referral service based in Fort Wayne.

He said that con artists are active in northeast Indiana. In 2011, the Better Business Bureau (BBB) of Northeast Indiana received 387 complaints against plumbing, roofing, heating and air, general and other types of contractors. The BBB helped resolve 77.63 percent of the cases.

“That means nearly a quarter of people filing complaints are out of luck – and there are likely many more cases that go unreported,” Messuri said. “Homeowners can avoid being taken advantage of by contractors by exercising caution and carefully checking the reputation and work record of contractors before hiring them.”

Messuri offers the following advice:

  • Check with people you trust for recommendations of contractors who have done work for them, however do not solely base your decision on these recommendations Work with local contractors when at all possible, and avoid door-to-door solicitors.
  • Don’t hire the first contractor to approach you. Get at least two written bids – more for larger projects – and make sure they are based on the same specifications and warranty.
  • Ask for references and check them out before signing a contract. Many contractors go door to door, often claiming to be doing work for neighbors. Don’t take their word for it.
  • Check the company’s business record with consumer service agencies such as the Northeast Indiana Better Business Bureaunorthernindiana.bbb.org: (260) 423-4433 or (800) 552-4631.
  • Ask the contractor for proof of liability insurance, and make sure the contractor is properly licensed to work in your community, if required.
  • Insist on a signed, written contract before work begins. It should include exact costs, start and completion dates, a clear explanation of the work to be done and warranty information. Read it carefully before signing.
  • Include a payment schedule in the contract based on work stages – with a final payment due upon the project’s completion. Don’t make a large payment up front. Don’t pay in cash, but rather by credit card or check.

“Another way to prevent problems with contractors is by working through a home improvement referral service like The Homeowner’s Helper,” Messuri said. “Services like ours work with contractors that we have prescreened and determined to have a proven record of quality work that they stand behind.”

However, he adds, not all referral services are alike, so homeowners should check their reputation with consumer agencies, such as the BBB, as they would an individual contractor. They should also look into the evaluation criteria a referral service uses in choosing recommended contractors.

“In addition, keep in mind that locally owned and operated referral services tend to be more in touch with monitoring the performance of the contractors in their network and offer more personalized service to consumers,” Messuri said.

For more information, visit www.thehomeownershelper.com/homeowner-resources.

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